FAQs
Where do you ship from?
Our posters are shipped from trusted international suppliers. This allows us to offer a wide range of curated designs at affordable prices.
How long does shipping take?
Processing usually takes 2–5 business days.
Delivery times are typically 7–14 business days, depending on your location.
Will I receive a tracking number?
Yes! Once your order is shipped, you’ll receive a tracking number via email.
Are frames included?
No, posters are sold unframed unless stated otherwise. This gives you the freedom to style them your own way.
What size are the posters?
Poster sizes are listed clearly on each product page. Please check the size options before placing your order.
What is the print quality like?
Our posters are printed on high-quality canvas or paper with vibrant colors and sharp detail to ensure a premium finish.
Return & Refund Policy
We take great care in ensuring your order arrives in perfect condition. Please read our policy carefully before making a purchase.
Refunds
Refunds are only accepted in the following cases:
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The item arrives damaged
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The wrong item was received
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:
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Your order number
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Clear photos of the item and packaging showing the issue
Once your claim is reviewed and approved, a refund will be issued to your original payment method.
No Exchanges
We do not offer exchanges for any items.
Non-Refundable Situations
We do not accept refunds for:
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Change of mind
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Incorrect size or style selected
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Minor colour differences due to screen settings
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Items reported outside the 7-day window
Return Shipping
If a refund is approved due to damage or incorrect delivery, we will cover the return shipping costs (if a return is required).
Contact Us
For any return or refund enquiries, please contact us at:
souldeux.co@gmail.com