FAQs

Q: How can I contact you?
A: The best way to reach us is via email at Souldeux.co@gmail.com. We check messages daily and will respond as quickly as possible.

Q: How long does shipping take?
A: Shipping times vary depending on your location. Most orders arrive within 7–21 business days. You’ll receive a tracking number once your order is shipped.

Q: Can I return or exchange an item?
A: Yes! We accept returns or exchanges within 30 days of delivery. Items must be unused, unworn, and in original packaging. Personalized or custom items are non-returnable unless defective.

Q: Are your jewelry pieces waterproof?
A: Most of our stainless steel jewelry is waterproof and tarnish-resistant, making it perfect for everyday wear. Avoid exposure to harsh chemicals for best results.

Q: How do I know my ring/bracelet will fit?
A: Many of our products are adjustable to ensure a comfortable fit. For rings, check our size guide for the best fit.

Q: Is this jewelry suitable for gifts?
A: Absolutely! Our pieces are designed to make thoughtful, stylish gifts for birthdays, anniversaries, Valentine’s Day, or special occasions.